Skip to main content
(877) 301-4276
  • Sign in
  • Cart
  • Popular Results
    Loading...
    No Results Found

Menu
  • Pay My Bill
  • For Patients
  • For Providers
Close Menu

  • Rent Rent
    • Cold Therapy
    • CPM Machines
      • Ankle CPM
      • Elbow CPM
      • Hand & Wrist CPM
      • Hip CPM
      • Knee CPM
      • Shoulder CPM
      • Close Sub-Menu
    • Foot Pump
    • Lymphedema Pumps
    • Negative Pressure Wound Therapy
    • SCD Machines (Sequential Compression Devices)
    • Ultrasound & Cold Laser
  • Buy Buy
    • Bracing
      • Ankle/Foot Bracing
      • Elbow Bracing
      • Hip Bracing
      • Knee Bracing
      • Pediatric Bracing
      • Shoulder Bracing
      • Spine/Neck Bracing
      • Wrist Bracing
      • Close Sub-Menu
    • Cold/Heat Therapy
      • Ankle
      • Back/Hip/Rib
      • Cryo/Cuff by Aircast
      • Elbow
      • Foot
      • Hand & Wrist
      • Hip
      • Knee
      • Shoulder
      • Sinus/Face/Eye
      • Thigh & Calf
      • Close Sub-Menu
    • CPM Machines
      • Ankle CPM
      • Elbow CPM
      • Knee CPM
      • Hand/Wrist CPM
      • Hip CPM
      • Refurbished CPM
      • Shoulder CPM
      • Close Sub-Menu
    • CPM Parts and Service
      • Knee CPM Parts
      • Shoulder CPM Parts
      • Service Plans
      • Close Sub-Menu
    • CPM Soft Goods/Pad Kits
      • Ankle
      • Knee
      • Shoulder
      • Close Sub-Menu
    • Electrotherapy & Ultrasound
      • Bone Stimulator
      • Electrodes
      • Electrotherapy & Ultrasound Equipment
      • Close Sub-Menu
    • Foot Pumps
      • AV Impulse Foot Pump
      • ImPads / Booties
      • Close Sub-Menu
    • Lymphedema Pumps & Sleeves
      • Lymphedema Compression Garments
      • Lymphedema Pumps
      • Sleeves for Lymphedema Pumps
      • Close Sub-Menu
    • Negative Pressure Wound Therapy
      • NPWT Accessories
      • NPWT System
      • Close Sub-Menu
    • Refurbished Equipment for Sale
    • SCD Machines (Sequential Compression Devices)
      • SCD Machines (Sequential Compression Device)
      • Sleeves for SCD Machines
      • Close Sub-Menu
    • Static Progressive Splint
    • Traction Devices
  • Learn Learn
    • Help for Patients
      • Compression Socks After Surgery
      • CPM Machine Safety Tips
      • Efficiency in Renting vs Buying Medical Equipment
      • FAQs About Cold & Heat Therapy
      • Frequently Asked Questions About CPM Machines
      • Frequently Asked Questions About Electrotherapy
      • Guide To Knee Braces
      • How Long Should I Use Electrotherapy Treatment?
      • How to Prepare for Knee Replacement Surgery
      • How To Use a Lymphedema Pump
      • Ice vs. Heat: Which is Best for Back Pain?
      • Improve Post-Surgery Recovery
      • Scientific Studies Supporting Electrotherapy
      • Scientific Studies Supporting Lymphedema Pumps
      • Scientific Studies Supporting SCD Machines
      • Shipping and Returns
      • Shoulder Immobilizer vs Sling
      • Spinal Decompression Therapy
      • What is a Bone Stimulator
      • What is a CPM machine?
      • What is Negative Pressure Wound Therapy
      • Do I need a knee CPM machine?
      • What is a Lymphedema Pump
      • How to Rent a CPM Machine
      • How To Use a CPM Machine
      • Informational Knee CPM Video
      • Informational Shoulder CPM Video
      • Post-Surgical Questions
      • Pre-Surgical Questions
      • What is an SCD Machine?
      • Unpacking, Repacking, and Return of CPM
      • Training Video for Using a Knee CPM
      • Why Use Cold Therapy?
      • What is a Foot Pump and why use it?
      • NICE Cold + Compression Therapy System Information
      • Scientific Studies Supporting Heat Therapy
      • Close Sub-Menu
    • Help For Clinical Staff
      • Buy vs. Rent a CPM Machine for Your Patients
      • FAQs About Renting Orthopedic Equipment
      • Safety Risks of Different Therapeutic Machines
      • Understanding CPM Machines
      • When to Recommend Cold Therapy
      • When to Recommend Electrotherapy to Your Patient
      • When To Recommend Heat Therapy
      • When to Recommend an SCD Machine?
      • CPM Best Practices for Clinical Staff
      • CPM Machine Care and Repair
      • Hospital Knee CPM Best Practices Video
      • How to Install a Knee CPM Pad Kit
      • How to Transport a CPM Machine
      • Knee CPM Hand Control Instructions
      • Knee CPM Troubleshooting
      • Knee CPM Purchasing 101
      • Close Sub-Menu
  • Service/Parts Service/Parts
    • Diagnostics
    • Parts
    • Service
    • Service Manuals
  • FAQs FAQs
    • What is the Process?
      • Can I rent or purchase equipment for personal use?
      • Do I need a prescription to rent equipment?
      • How do I send my equipment back?
      • How long can I rent equipment?
      • How long will it take to get to me?
      • How much do the rentals cost?
      • How will I receive my equipment?
      • What if I have questions or problems?
      • Close Sub-Menu
    • What does it Cost?
      • Can I rent/buy equipment outside of the USA?
      • Do I have to pay for shipping?
      • How much do the rentals cost?
      • What additional fees will I be charged?
      • What if I have questions or problems?
      • What if I stop using the equipment early?
      • When does billing start?
      • Why do you ask for a credit card?
      • Why should I rent from The Medcom Group?
      • Will Medicare pay for my equipment rental?
      • Will my health insurance cover the costs?
      • Close Sub-Menu
    • Using Your Machine
      • How does the CPM machine work?
      • Once I receive the equipment, is it easy to use?
      • What happens if my machine doesn’t work?
      • What if I have questions or problems?
      • Close Sub-Menu
    • Return Policy
  • Learn Learn
    • Help for Patients
    • Help for Clinical Staff
    • About Insurance Coverage
  • Contact Us
  • Dr. Matthew Provencher
  • Equipment Rentals for Healthcare Providers
  • Resources
  • sam Sport/Pro 2.0 Application Videos
  • Service Area
  • Testimonials
  • Shop All
  • About Us
  • Parts & Service
  • FAQs
  • Newsletter
  • Blog
  • Pay My Bill
  • Sign in or Register

FAQs

  • Rent
  • Buy
  • Parts & Service
  • Resources
  • Resources
  1. Home
  2. FAQs

Categories

  • What is the Process?
    • Can I rent or purchase equipment for personal use?
    • Do I need a prescription to rent equipment?
    • How do I send my equipment back?
    • How long can I rent equipment?
    • How long will it take to get to me?
    • How much do the rentals cost?
    • How will I receive my equipment?
    • What if I have questions or problems?
  • What does it Cost?
    • Can I rent/buy equipment outside of the USA?
    • Do I have to pay for shipping?
    • How much do the rentals cost?
    • What additional fees will I be charged?
    • What if I have questions or problems?
    • What if I stop using the equipment early?
    • When does billing start?
    • Why do you ask for a credit card?
    • Why should I rent from The Medcom Group?
    • Will Medicare pay for my equipment rental?
    • Will my health insurance cover the costs?
  • Using Your Machine
    • How does the CPM machine work?
    • Once I receive the equipment, is it easy to use?
    • What happens if my machine doesn’t work?
    • What if I have questions or problems?
  • Return Policy

 

For over 25 years, the medcom group, ltd.® has answered questions from patients. Here, we have done our best to answer the ones that are most often asked in terms of our continuous passive motion machine costs, insurance, and shipping. If you have questions about your surgical procedure, please visit our Learn page. And at any time, please feel free to send us an email or contact us at (877) 301-4276. 

 

  • Can I rent or purchase equipment for personal use?
  • How does the CPM machine work?
  • Why should I rent from The Medcom Group?
  • Do I need a prescription to rent equipment?
  • How much do the rentals cost?
  • Will my health insurance cover the costs?
  • Will Medicare pay for my equipment rental?
  • Why do you ask for a credit card?
  • When does billing start?
  • How long can I rent equipment?
  • What if I stop using the equipment early?
  • What additional fees will I be charged?
  • Do I have to pay for shipping?
  • Once I receive the equipment, is it easy to use?
  • How will I receive my equipment?
  • How long will it take to get to me?
  • How do I send my equipment back?
  • Can I rent/buy equipment outside of the USA?
  • What happens if my machine doesn’t work?
  • What if I have questions or problems?
  • Can I still get the products if I live outside of the USA?
  • Contact us for more information
!
  • Home
  • Rent
  • Buy
  • Learn
  • About Us
  • Why Buy From Us?
  • Blog
  • Review Us
Pay My Bill

We Accept

  • We accept Visa card payments
  • We accept Mastercard payments
  • We accept Discover card payments
  • We accept PayPal payments

Follow Us On Social Media

  • Visit Us On Facebook
  • Visit Us On YouTube
  • Visit Us On Instagram
  • Visit Us On Bluesky
  • Visit Us On LinkedIn

Sign up for our newsletter

© 2025 the medcom group, ltd. All rights reserved.
  • Privacy Policy
Website by Beyond Blue Media