Benefits of Renting Orthopedic Equipment From the Medcom Group, Ltd®

The medcom group, ltd® is one of the leading providers of orthopedic rehabilitation and physical therapy equipment. We offer doctors and their patients the ability to buy or rent the equipment they need to facilitate a faster recovery. Whether you’re looking for a knee CPM machine, NICE1 Cold + Compression System, lymphedema pump, SCD machine, or any of the other commonly used types of rehab equipment, we have everything you need from all of the major suppliers including Kinetec, Chattanooga, Breg, Kendall, and more.

In addition to offering a large selection of top-of-the-line equipment and supplies, there are several other reasons to consider the medcom group, ltd® as your orthopedic equipment supplier of choice.

Dedicated to Patient Care for Over 30 Years

When your job is to help patients recover from an injury so they can go on to live their best lives, who you choose to work with for orthopedic equipment matters. A quick online search will tell you that there are plenty of options out there, but few have the knowledge and experience that comes with working one-on-one with clinical staff and patients for over three decades. Our experience is just one of the many reasons why you can trust us when you have a question, need guidance on which product to order, or need help troubleshooting a problem.

Superior Customer Service

At the medcom group, ltd®, we believe people matter, and that’s why we think it’s important to provide a higher level of customer service. We want the process of renting or purchasing your orthopedic equipment to be as easy as possible. You can trust us to be there to assist if you run into a problem, have a question, or need help setting up or operating your equipment. Our phones are staffed 24 hours a day. 7 days a week, so no matter when you need us, we’ll be there to take your call.

Extensive Patient Resources

Trying to recover from an injury or surgery is difficult on its own without having to deal with the setup and operation of unfamiliar equipment. That’s why we make every effort possible to provide an abundance of resources so you never feel like you have to figure things out on your own.

To make your rental experience as smooth as possible, we’ve compiled an extensive library of resources to answer all of your questions. From the very basics such as What to Expect After Surgery to complete step-by-step videos on How to Unpack and Pack a CPM Machine, you’ll have everything you need at your fingertips.

In addition to our online help documents, user manuals, and informational videos, The medcom group, ltd® also provides personalized support through webinars, teleconferencing, and access to live customer service support, any time of the day or night.

Help with Insurance

For many patients, one of the first questions they have is “Will my insurance cover it?” At the medcom group, ltd®, we work with patients and their insurance companies all the time and we can help you find out what will and won’t be covered. Communicating with insurance companies can be frustrating and your out-of-pocket costs will depend on many factors, but when you rent from us, our team of patient care representatives will be with you every step of the way to help make the process as simple as possible.

In-House Service Department

As part of our dedication to exceptional customer service, we have built a highly-trained team of certified technicians who offer diagnostic assistance, preventative maintenance, and repairs for all of our equipment. Many orthopedic equipment suppliers don’t have an in-house service department making routine maintenance and any type of repairs a much more difficult and lengthy process.

Have a simple problem that you can easily fix yourself? No problem! We have a large supply of parts and service manuals for many of our most popular machines. Just let us know what part you need and we’ll be happy to arrange shipment.

Provider Support

Our goal is to make sure that patients have the equipment and information they need for fast and effective rehabilitation. However, doctors also need to be well-informed on the types of equipment and options available as well as have a basic understanding of how to troubleshoot common problems.

Just as we have compiled an extensive collection of patient resources, we have also put together a variety of educational documents and troubleshooting tips that will help doctors and clinicians with everything they need from How to Fit a Patient for a CPM Machine and CPM Troubleshooting to all the specific details of our three service plans. For your convenience, you can check out these resources on our website or you can order high-resolution DVDs that can be used to facilitate training efforts at your facility.

More Reasons to Choose the Medcom Group, Ltd®

Excellent customer service and an extensive inventory of high-quality orthopedic rehabilitation products are two of the biggest reasons why we’ve become the supplier of choice for many patients and health professionals. However, if you’re looking for even more reasons why you should choose us, here are just a few:

• Family-owned and operated
• Competitive pricing
• Convenient online bill pay
• Joint Commission accredited
• 24-hour on-call service for questions or concerns
• Standard shipping included in all orders

For more information about us or how to buy or rent orthopedic equipment, please visit our website or call (877) 301-4276.